Refund Policy

How to request a refund

Submit the contact form within 14 calendar days of the charge when possible. Include the email used for the order, the invoice or order reference, the charge date, and a short explanation. Never send card details.

When a refund may be considered

• A duplicate or clearly incorrect charge.
• A serious technical problem that prevents paid Mirsah features from working and cannot be resolved through support.
• A refund required by applicable consumer law.

When a refund is not automatic

• You canceled after a renewal charge had already completed.
• You changed your mind after substantial use of Pro features.
• The problem is caused only by an unsupported browser, network issue, or local device configuration.

Nothing on this page limits rights you may have under applicable law.

Remember to cancel separately

A refund request does not automatically stop future renewals. Cancel your subscription separately through Mirsah → Account & Membership → Manage billing unless support tells you otherwise.

If a refund is approved

Lemon Squeezy processes approved refunds back through the original payment method. The time it takes to appear can depend on your bank or payment provider.

Pro access after a refund

Depending on the refund and subscription status, Pro access may end or be adjusted.